Frequently Asked Questions

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Do I need my unlimited tag number to cancel my plan or update my credit card on file?2018-10-17T17:40:00+00:00

Yes, If you do not have your unlimited tag number please contact us.

I have a new vehicle. How do I transfer my pass to another vehicle?2018-10-17T17:40:16+00:00

If you have your pass number, please visit any location to transfer a new pass to a different vehicle. If you need you r pass number, please contact us.

Can I change my plan type online?2018-09-05T17:03:28+00:00

No, you will need to stop by a location to change plans.

How long does it take for my plan to be cancelled?2018-09-05T17:03:57+00:00

Your plan will continue to be active until your next billing date. You may continue to wash your car during this time.

Will I receive a refund after cancelling my plan?2018-09-05T17:04:25+00:00

No, you will not receive a refund. Your plan remains active until your next billing date.

Will I receive an email confirmation after I change my credit card or cancel my plan?2018-09-05T17:04:48+00:00

Yes, you will receive an email confirmation after you submit your request.

What if I change my mind after I submit my cancellation request?2018-09-05T17:05:09+00:00

You will need to stop by a location to reactivate your plan.

If I am part of a group/family plan, what pass number should I use?2018-09-05T17:05:32+00:00

Only the group leader may update the credit card on file. If the group leader cancels, all members will be cancelled as well.

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